Refund policy

Refund and Warranty Policy

Refund Policy

We at Service on Call strive to provide our customers with high-quality services. If you are not entirely satisfied with your service, we're here to help.

Eligibility for Refund

To be eligible for a refund, you must meet the following criteria:

  1. Initiate the Request: You must initiate the refund request within 7 from the date of service completion.

  2. Valid Reason: You must provide a valid reason for requesting a refund. Valid reasons may include unsatisfactory service quality, incomplete work, or other legitimate concerns.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Get in touch with our customer support team via [email/phone] and provide details about your service and the reason for your refund request.

  2. Provide Documentation: In some cases, we may require additional documentation or photographic evidence to process your refund.

  3. Assessment: Our team will review your request and assess its eligibility based on our refund policy.

  4. Confirmation: You will be notified of the approval or rejection of your refund request.

Refund Process

If your refund is approved, we will initiate a refund to your original payment method within 60 days. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Warranty Policy

We stand behind the quality of our workmanship and materials. Our warranty policy ensures that our customers receive the best service and satisfaction.

Warranty Period

We offer a warranty period of 12 months from the date of service completion. This warranty covers any defects in workmanship or materials used during the service.

Exclusions

The warranty does not cover:

  • Damage caused by misuse, neglect, or accidents after the service is completed.
  • Any modifications or repairs made by parties other than Service on Call.

How to Avail Warranty Service

To avail warranty service, follow these steps:

  1. Contact Us: Notify our customer support team about the issue you are facing.

  2. Assessment: Our team will assess the issue and determine if it falls under the warranty coverage.

  3. Rectification: If the issue is covered under warranty, we will promptly rectify it at no additional cost.

Warranty Transferability

Please note that our warranty is non-transferable and is only applicable to the original customer who received the service.

Contact Us

If you have any questions or concerns about our Refund and Warranty Policy, please contact us.